For technical support on your IO Comcept product, you can email your issue to support@iocomcept.com. Be sure to state your issue in detail along with any relevant details.

Also state who you purchased the product from or if it was directly purchased through us; and give your name, phone number, and physical address if applicable.

You can also reach support at +86-755-2300-5686

Return Policy

When returning a product purchased directly from us and within 30 days, you are entitled to a full refund (excluding freight/insurance), credit, or an exchange. Any non-defective merchandise Return may be assessed a restocking fee. There will be no refunds after 30 days.

For replacements or repairs, contact support for RMA (Return Merchandise Authorization) number. Please provide us with your customer account, invoice number, item number, and description and explanation regarding nature of problem. Customer will pay return shipping to us, and difference for special shipping method when returned to customer.

All Premium Cables: Lifetime warranty
Accessories comes with basic 1 year warranty

Quality Pledge

IO Comcept is committed to our total quality controle. We strive to make your experience with us a pleasant one from ordering to shipping to technical support, and if necessary, RMA service.